Customer Responsibility for Shipping Costs

Customers are responsible for all shipping costs incurred when returning an item to Eastel. Please note that all shipping fees are strictly non-refundable, regardless of the outcome of the return.

Peninsular Malaysia

For customers located in Peninsular Malaysia, the minimum delivery fee starts from RM10. Final delivery charges may vary depending on your delivery destination and the total weight of the item being shipped.

Sabah & Sarawak

For customers located in Sabah and Sarawak, the minimum delivery fee starts from RM20. As with Peninsular Malaysia, final charges may differ based on the destination and item weight at the time of order.

Peninsular Malaysia Delivery Timeline

Orders delivered to addresses within Peninsular Malaysia have an estimated delivery timeline of 1 to 7 working days from the date of dispatch, subject to courier availability and other conditions.

Sabah & Sarawak Delivery Timeline

Orders delivered to Sabah and Sarawak have an estimated delivery timeline of 3 to 14 working days from the date of dispatch. Delivery times to East Malaysia may be longer due to distance and logistics considerations.

Liability for Delivery Delays

Eastel is not liable for delivery delays caused by third-party courier services, public holidays, natural disasters, or any other events beyond our reasonable control. We strongly encourage customers to track their orders using the tracking details provided upon dispatch.

Product Image Disclaimer

Product images displayed on Eastel's platforms are for illustration purposes only. Actual items received may vary slightly due to product updates, supplier variations, or display differences. These variations do not constitute grounds for return or refund unless the item received is materially different from what was ordered.

Policy Amendments

Eastel reserves the right to amend this Delivery Policy from time to time without prior notice. Any changes to the policy will be communicated through Eastel's official channels. Continued use of Eastel's services after any amendments constitutes your acceptance of the updated policy.

Are shipping fees refundable if I return an item?

No. All shipping fees paid when returning an item to Eastel are strictly non-refundable. Customers are fully responsible for the cost of return shipping.

How long does it take for my Eastel order to arrive?

Estimated delivery times are 1 to 7 working days for Peninsular Malaysia and 3 to 14 working days for Sabah and Sarawak. Actual delivery times may vary depending on courier operations, your location, and other external factors.

What if my Eastel order is delayed?

If your order has not arrived within the estimated timeline, we recommend checking your tracking details first. If you require further assistance, please contact Eastel's customer support team and we will do our best to help resolve the issue with the courier.

If you have questions about your order status, delivery charges, or any other shipping-related concerns, our Eastel support team is here to help. Reach out to us and we will assist you as quickly as possible.