Who Manages Eastel?

Eastel is managed by Anchor Communications Sdn. Bhd., a fully regulated and certified Network Service Provider and Application Service Provider approved by SKMM (MCMC) Malaysia. Eastel operates as a Mobile Virtual Network Operator (MVNO) under U-Mobile Sdn. Bhd.'s licensed infrastructure.

Which Network Does Eastel Use?

Eastel operates on U-Mobile's network infrastructure, providing subscribers with access to reliable nationwide coverage including 5G-capable connectivity across Malaysia.

Is Eastel Licensed by MCMC?

Yes. Eastel is a fully certified and licensed service provider approved by the Malaysian Communications and Multimedia Commission (MCMC). All Eastel services comply with applicable Malaysian telecommunications regulations.

What Makes Eastel Different from Other Telcos?

Unlike conventional telcos, Eastel combines mobile connectivity with a community-based rewards and incentive ecosystem. Subscribers can earn passive income through the Eastelpreneurs programme, enjoy cashback rewards, and access the Eastel Wallet and eCOMM Wallet — all within a single platform.

How Do I Join Eastel?

You can join Eastel by purchasing a SIM card and completing the registration process through the Eastel Super App or by contacting our support team directly via phone, WhatsApp, or email.

How Do I Get an Eastel SIM Card?

You can purchase an Eastel SIM through the following channels: walk in to the Eastel Operations Office at KL Eco City Mall, call 011-7033 7777, WhatsApp 011-6160 1220, email [email protected], or purchase via the Eastel Mobile Application.

How Do I Activate My Eastel SIM?

After receiving your Eastel SIM card, activate it through the Eastel Super App by completing the identity verification process using your MyKad, passport, or other accepted identification document. Registration is completed digitally and fully compliant with MCMC guidelines.

Can I Keep My Existing Number When Switching to Eastel?

Yes. Eastel supports Mobile Number Portability (MNP). You can port your existing number from another operator to Eastel, subject to eligibility checks and settlement of any outstanding bills with your previous operator.

What Identification Documents Are Required for Registration?

For Malaysian citizens and Permanent Residents, accepted documents include the original MyKad with biometric authentication, Valid Permanent Residence Card (MyPR), Valid Temporary Identity Card (MyKAS), and MyTentera. For foreigners, a valid passport is required.

What Is the Minimum Age Required for Registration?

Eastel mobile services are open to individuals aged 12 years and above. However, participation in Eastel's referral, incentive, or passive income programme is strictly limited to individuals aged 18 years and above.

How Many Eastel SIM Cards Can I Register Under My ID?

Malaysian citizens and Permanent Residents may register up to five active prepaid SIMs per service provider. Foreigners are limited to two active prepaid SIMs. Business entities have no limitation, subject to company verification by Eastel.

What Is the Reload Validity for Eastel?

For reloads from RM1 to RM99, validity follows the reload amount in days — for example, a RM20 reload provides 20 days of validity. For reloads of RM100 and above, you will receive 120 days of validity regardless of the reload amount.

Are Reloads Refundable?

Reloads are strictly non-refundable once processed, unless the error is proven to have been caused by Eastel. Customers are advised to ensure all reload details are correct before confirming any transaction.

What Should I Do if a Reload Is Not Reflected?

If your reload is not reflected within a reasonable time, contact Eastel customer support with your proof of payment (such as a bank slip or transaction ID) for verification and resolution.

What Is the eCOMM Wallet?

The eCOMM Wallet is a dedicated closed ecosystem wallet within Eastel, funded exclusively through transfers from the Eastel Wallet (incentive balance). Transfers from the Eastel Wallet into the eCOMM Wallet receive a 1:1.5 exchange boost — for example, RM2,400 transferred equals RM3,600 credited. eCOMM Wallet funds may be used for purchases within the Eastel ecosystem but are non-withdrawable and cannot be converted back to cash.

What Is the eCOMM Wallet Multiplier?

When you transfer funds from your Eastel Wallet to the eCOMM Wallet, you receive a 1:1.5 boost on your transfer amount, giving you more spending power within the Eastel ecosystem.

What Is the Monthly Reload Incentive?

The Monthly Reload Incentive rewards active Eastel subscribers who are part of the referral and commission programme. Incentives are calculated monthly based on verified reload transactions performed within your network, and payouts are credited to your Eastel Wallet on the 18th of the following month, subject to meeting the minimum monthly threshold of RM30.

What Is the Eastel SIM Card Lifecycle?

The Eastel SIM card passes through four lifecycle stages. Active status lasts 7 days from activation, with full service including calls, SMS, and data. Barred status lasts 90 days after the Active period ends, allowing incoming calls and SMS only — a reload of any amount restores Active status. Suspended status lasts 30 days either voluntarily or involuntarily, with no calls, SMS, or data access — a request for unsuspension is required. Expired status occurs after the Barred period ends, where the number is terminated and reinstatement rules apply if eligible.

Does the Eastel SIM Card Support IDD and International Roaming?

Eastel offers international data roaming on selected prepaid plans to destinations including Indonesia, Singapore, and Thailand. For IDD and roaming details specific to your plan, please refer to the plan features or contact Eastel support.

How Do I Check My Credit Balance and Plan Balance?

You can check your airtime credit balance and data plan balance anytime through the Eastel Super App on your mobile device. Your balance details are displayed on the home screen of the app under the Telco Service section.

Can My Data, SMS, or Calls Be Carried Forward?

On selected Eastel plans, unused high-speed internet data can be carried forward to the next billing cycle. However, unused SMS and voice minutes are generally not carried forward unless explicitly stated in the plan terms.

What Is the Price of the Eastel SIM Starter Kit (ESK)?

The Eastel Starter Kit (ESK) is priced at RM299. It is designed for subscribers who wish to start their Eastelpreneur journey with the tools needed to build their network and earn passive income.

When Are Incentives Paid?

All Eastel incentives, including the Registration Bonus and Monthly Reload Incentive, are credited to the subscriber's Eastel Wallet on the 18th of the following month, subject to meeting the applicable eligibility and minimum reload requirements.

What Is the Minimum Payout Threshold and Processing Fee?

The minimum monthly incentive payout threshold is RM30. If the earned incentive for a month is below RM30, it will be carried forward to the next month. A processing fee of RM1.00 applies per disbursement to the Eastel Wallet, and RM2.00 for withdrawals to a bank account.

Are Promotional Rewards Transferable or Exchangeable for Cash?

No. Promotional rewards, incentives, and eCOMM Wallet balances are non-transferable and non-exchangeable for cash unless specifically stated otherwise in the applicable promotion or incentive terms.

Can SIM Cards Be Purchased in Bulk?

For bulk SIM card purchases, please contact Eastel directly via WhatsApp or email to discuss your requirements. Bulk purchases are subject to Eastel's standard terms, pricing guidelines, and verification requirements.

How Can I Contact Eastel?

You can reach the Eastel customer support team through the following channels: Eastel Hotline at 011-70337777, available from 8:00am to 8:00pm daily; Eastel WhatsApp Support at 011-61601220, available from 8:00am to 8:00pm daily; Eastel Email at [email protected]; or visit the Eastel Operations Office at KL Eco City Mall, open from 10:00am to 7:00pm daily.

What Is the SIM Replacement Fee?

The SIM replacement fee is RM10 per request, unless otherwise stated under applicable promotions. During the replacement process, the account will be temporarily placed in Suspended status. Your existing mobile number, airtime balance, and mobile plan will be retained subject to successful reactivation.

What Happens if a Number Expires?

If your Eastel number expires, you may submit a reinstatement request. For MNP numbers, the request must be submitted within 7 days from the date of expiry. For non-MNP numbers, the request must be submitted within 21 days. A minimum reload of RM100 is required for any reinstatement to be processed.

What Is Eastel Business?

Eastel Business is the corporate connectivity arm of Eastel, operating as a thick MVNO. It provides prepaid, postpaid, family, IoT, and co-branded mobile solutions including eSIM, voice, SMS, data, reloads, number portability, and value-added services, supported by an incentive-based referral ecosystem across Malaysia.

Who Can Apply for Eastel Business Plans?

Eastel Business plans are available to registered companies, businesses, and organisations in Malaysia that require corporate mobile connectivity solutions. Applications are subject to document verification and Eastel's standard business registration requirements.

Does Eastel Business Support 5G?

Yes. Eastel Business supports 5G connectivity through U-Mobile's network infrastructure, subject to 5G coverage availability in your area. Businesses can leverage 5G-capable plans for enhanced connectivity and productivity.

Is There a Contract or Minimum Commitment for Eastel Business?

Eastel Business operates on a flexible, no long-term contract model. Businesses can subscribe to plans that suit their needs without being locked into fixed commitments, subject to Eastel's standard business terms and conditions.

If you cannot find the answer you are looking for in our FAQs, our Eastel support team is ready to assist you. Contact us via WhatsApp, phone, or email and we will respond as quickly as possible.